Refund & Cancellation Policy

This policy covers paid Showdeck purchases: Pro, Business, and Enterprise subscriptions, plus Kickstart credit packs. Free workspaces have no charge. Showdeck is operated by NOVECH LLC. Payments are processed by Paddle as Merchant of Record.

We offer a 30-day money-back guarantee on paid Showdeck subscriptions. If you are not satisfied for any reason, contact us or Paddle within 30 days of purchase for a full refund of that subscription charge. No questions asked. Where local consumer law gives you stronger rights, those rights always apply.

Kickstart packs are one-time purchases of AI cleanup/stylize credits. Unused credits remain on the workspace. Refund requests within 30 days of purchase are handled case by case — if you have already used a large share of the credits, we (or Paddle) may refund a partial amount or decline a full refund. Contact info@novech.io and we will sort it fairly.

Email info@novech.io, or use the receipt / Manage subscription links from your Paddle confirmation email, or visit paddle.net and choose Request refund. Eligible refunds go back to the original payment method.

Cancel anytime from Settings → Billing inside Showdeck. Cancellation stops future renewals; you keep access until the end of the current paid period. You can undo a pending cancellation with “Keep my subscription” before the period ends. You can also manage payment method and invoices via the Paddle customer portal linked from Billing.

Subscriptions renew automatically at the end of each billing period until cancelled. If a renewal payment fails, Paddle may retry according to its process. If the subscription lapses, the workspace returns to Free plan limits. AI credits already granted for the period are not clawed back solely because of a later cancel, but unused future renewals do not charge.

Billing or refund complaints: email info@novech.io. We aim to respond within 5 business days. If we cannot resolve it, you may also contact Paddle buyer support at paddle.net. Paddle’s own refund policy also applies to purchases made through Paddle.

Billing, refunds, and cancellations: info@novech.io. Paddle buyer support: paddle.net.