Refund & Cancellation Policy
Last updated: July 2026
1. Who this applies to
This policy covers paid Showdeck subscriptions (Pro and Enterprise) sold by NOVECH Ltd through Paddle as Merchant of Record. Free workspaces have no charge, so refunds do not apply.
2. How to cancel
Workspace owners can cancel anytime from Settings → Billing. Cancellation takes effect at the end of the current billing period. You keep full access until that date. You can undo a pending cancellation with “Keep my subscription” before the period ends.
3. Refunds
Because access continues through the paid period after you cancel, we do not offer prorated refunds for unused time in the current period. If you were charged in error, or believe a charge is incorrect, email billing@showdeck.dev within 14 days of the charge and we will review it promptly with Paddle.
4. Failed payments
If a renewal payment fails, Paddle may retry according to its dunning process. If the subscription lapses, the workspace returns to the Free plan limits.
5. Contact
Billing questions: billing@showdeck.dev. General support: info@novech.io. For payment-method receipts and invoices, use Manage subscription on the Billing page (Paddle customer portal).
See also our Terms of Service and Privacy Policy.